Washington Mutual Rating Based on 4 Reviews

Rating details

1.3
more details
Customer service
Website
Billing Practices
Additional Fees

Rating stats

Rating trend

Summary of Washington Mutual Customer Service Calls

224 TOTAL
CALLS
02:06 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Washington Mutual?

Account Question:

  • “Account verify”
  • “Accounting”
  • “Account Information”

Request for Information Question:

  • “Check verification”
  • “Check on an old bank account”
  • “Question about policy”

Product/ Service Question:

  • “Life insurance”
  • “Home loan”
  • “Insurance claim”

Cards Question:

  • “Lost credit card”
  • “Lost Card”
  • “Stolen card”

Payments and Charges Question:

  • “Debit carx”
  • “I need a copy of the policy and payment history for a refinance on my mortgage”
  • “Fraud”

Employment Question:

  • “Payoff”
  • “401K”

Activation/ Cancellation Question:

  • “Cancel my policy”
  • “Cancelled checks”
  • “Cancel”

Staff Question:

  • “Customer service”
  • “Continue service”

Other Question:

  • “Identity theft”
  • “Verify funds”
  • “Personal”

About

Summary

Washington Mutual, Inc. was founded in 1889 in order to save the economy of Seattle after the big fire that had nearly ruined the city. The largest US savings and loan association is headquartered in Seattle, Washington. Its main products are consumer banking and numerous financial services: retail banking, consumer, mortgage and business lending, credit card services, insurance services, . The revenue of Washington Mutual is about $15.962 bln. The company has more than 60,798 employees. The subsidiaries of Washington Mutual are Washington Mutual Financial Services, Washington Mutual Insurance Services, Washington Mutual Card Services. The tagline of the company is: "The WaMu way".

Washington Mutual reviews and complaints

Washington Mutual is ranked 304 out of 1246 in Banks category

Compare Washington Mutual To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Chase Bank image
2372 reviews
1.7
Republic Bank image
227 reviews
1.3
Zions Bank image
11 reviews
1.0
Write a review
Do you have something to say about Washington Mutual? What happened? What can we help you with?
Submit review Don't show this popup