Washington Mutual - WAMU does not waive fees

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Home » Consumer Reviews » Banks » WAMU does not waive fees

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WAMU does not waive fees

Apr 7, 2008

Washington Mutual complaint by Jlschaefer

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I recently received notice that I exceeded the 6 transaction limit for transfers to and from my online savings. This triggered a $10 fee.

I called to see if they would waive the fee. WAMU advertises they will waive one overdraft fee per year.

NO, they won't waive an excess activity fee. What a misleading policy. I had no idea there was a limit of 6 transfers per statement period.

I plan to file a complaint with the Washington Attorney General as well. Seems like misleading and deceptive to me.

I can limit the number of transfers each month, but feel I need to have known of the policy first.

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Comments (4)

1. Written by HBK, on 29-04-2008 19:09

Excessive Activity is a Federal Regulation, which all banks need to abide by. This is not exclusively Washington Mutual

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2. Written by Shannon, on 17-04-2008 13:58

Or you can not overdraft your account and try and be responsible.

Accountability?

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3. Written by WAMU InfTech a mess, on 08-04-2008 16:27

One should never call the 800 number when trying to deal with WAMU. Always go to the branch and deal with people you know. Most often than not, fees will be credited to your account.

HOWEVER, be advised that WAMUs' IT is so messed up and compartmentalized that it is impossible for one department to talk to another within the system about your accounts. I was receiving calls from collections on a Line of Credit yearly fee when in fact that fee is waived on my account. It took two and a half weeks of someone from India calling me every day to finally speak to a supervisor who went into 'another part of the system' and found all of the pertinent information and then removed my number from the dialer.

It also took nine months to get the 20.00 monthly fee removed from the acocunt. The branch manager actually had to call someone, then send an email.

The person in charge of WAMU IT should be arrested and tried for numerous domain violations.

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4. Written by FYI, on 07-04-2008 12:25

I've been with WaMu for over 4yrs and I overdafted 2 -3 times, they did not waive the fees but at the end of one yr cycle they put back 30 dollars into my checking account for the overdrafts that I have concurred over the year. I was a little pissed off at first but at the end of the yearly cycle I was happy to have 30 dollars on my checking account that I was not even expecting.

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