Contact Washington Mutual Customer Service
Summary of Washington Mutual Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Washington Mutual?
Account Question:
- “Verify funds”
- “Account verify”
- “Need to verify funds”
Request for Information Question:
- “Check verification”
- “Check on an old bank account”
- “Question about policy”
Product/ Service Question:
- “Life insurance”
- “Home loan”
- “Insurance claim”
Cards Question:
- “Lost credit card”
- “Lost Card”
- “Stolen card”
Payments and Charges Question:
- “Debit carx”
- “I need a copy of the policy and payment history for a refinance on my mortgage”
- “Fraud”
Employment Question:
- “Payoff”
- “401K”
Activation/ Cancellation Question:
- “Cancel my policy”
- “Cancelled checks”
- “Cancel”
Staff Question:
- “Customer service”
- “Continue service”
Return/ Replace Question:
- “Change bank”
Other Question:
- “Identity theft”
- “Personal”
- “Need some one to call me asap”
About
Washington Mutual, Inc. was founded in 1889 in order to save the economy of Seattle after the big fire that had nearly ruined the city. The largest US savings and loan association is headquartered in Seattle, Washington. Its main products are consumer banking and numerous financial services: retail banking, consumer, mortgage and business lending, credit card services, insurance services, . The revenue of Washington Mutual is about $15.962 bln. The company has more than 60,798 employees. The subsidiaries of Washington Mutual are Washington Mutual Financial Services, Washington Mutual Insurance Services, Washington Mutual Card Services. The tagline of the company is: "The WaMu way".
Washington Mutual is ranked 237 out of 1523 in Banks category