Washington Mutual had the appeal at the beginning of free checking, this sounded great so I took what I thought was a generous opportunity. Here I am about two years later on pissedconsumer.com. Washington Mutual is a pretty common bank with branches in a lot of towns so it's easy for traveling and such, however their horrible customer service skills, screwy fees, and screwy system of how their online banking works overshadows the few good things about WaMu.
They do this thing on some occasions that scans their system, or something like that, however it screws up your balance on your account. You randomly miss chunks of money and they can't recall where it's been, but tell you to call back later and maybe the system will work itself out.
During Christmas time, when talking about money, let along missing large chunks of money, do I want a financial representative telling me that if I call back later, my missing chunk of money will be found. This is the 4th time in 14 days that I have been on the phone with WaMu talking to their service reps in India who don't speak English about my missing money or fee's that they have wrongly charged and don't refund as promply as they took out.
I am looking for a new bank, WaMu has lost a customer.