Wamu offered me an option to select bi-monthly payments for automatic withdraw payments on a 4-unit apartment building I just bought and I made the payment for the following month and figured auto payment was set up, but they don't allow bi-monthly payments on rental property even though it was a selection on the paper work they gave me. So, I didn't pay the month after I sent in the paper work, I figured a month and three weeks was more than enough time for auto pay to be set up, but it wasn't.
They put my property to a forcloser agency right away. I paid the month that the auto payment didn't take affect and filled out the auto payment paper work again. I filled out the paperwork like the first time, because they said they never received the paper work on the first setup. The same thing happened again, that is when they told me that bi-monthly payments were not accepted.
They gave me two lates to the credit agencies and ruined my credit. I thought I was the customer to be catered to?? Wamu is the worse company I have ever dealt with, there should be a class action law suit against them for bad business practices. Wamu puts you on hold for 10 to 45 minutes, dropped calls all the time when they transfer you to another department that knows nothing and not working with the customer to lower interest rates, they are more interested in forclosures then helping anyone.
Wamu is the worse company by far I have ever worked with.
Please stay away from Washington Mutual at all cost.