Not resolved

I live in Tarzana California and have been with Washington Mutual since 1998. For the past year they have nickel and dime me, even thought thier sales pitch is that they don't.

I have never been so angry at this bank. Twice in this year they have taken $10.00 from my savings for too much on-line banking and then because of a refinance question and they never tell you they are doing this until you check your account. I think this is horrible, they are getting as bad as Bank of America.

They should be held accountable.

Monetary Loss: $20.

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