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Regular on-time payments for over 6 years.Two incomes suddenly dropped to one, trying to work out repayment but Washington Mutual refuses any help, blocks anything that would help bring us current.

Late charges keep acumulating, we just need temporary help, we offer payments but... - WM's suggestion - do a short sale and give up our home. Gee, got any other tricks up your sleeves???? Some actual help would have been great...let's see now, make a payment or pay the moving man????

hmmmm.....Interest rates could be lowered, payment plans worked out without charging hundreds of dollars, late fees could be forgiven, many options, but none offered - can't figure out why.

Monetary Loss: $200.

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